Terms of Service

1. Acceptance of Terms

By creating a Nexora account or using any Nexora service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use the platform. These terms form a legally binding agreement between you and Nexora Technologies Ltd.

2. Eligibility

• You must be at least 18 years of age
• You must have the legal capacity to enter into a binding contract
• You must not be prohibited from using the service under applicable Nigerian or international law
• You may only maintain one Nexora account. Multiple accounts are grounds for permanent suspension

3. Account Registration

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the security of your account credentials. Nexora is not liable for losses resulting from unauthorised access caused by your failure to secure your account.

You agree to notify us immediately at security@joinnexora.online if you suspect unauthorised access to your account.

4. Platform Rules for Workers

You agree to:

• Complete tasks honestly, accurately, and in good faith
• Follow all task instructions as provided
• Submit only your own genuine work
• Not share tasks, task details, or client information outside the platform
• Maintain a quality score above the minimum threshold for your account level

You must NOT:

• Use bots, automation scripts, or AI to complete tasks
• Create multiple accounts or refer yourself
• Submit fraudulent, copied, or fabricated work
• Attempt to game the quality or review system
• Share your account with another person
• Attempt to contact business clients outside the platform

5. Payments & Earnings

Nexora operates an escrow system — business clients pre-fund tasks before they are made available. Upon approval of your submission, earnings are credited to your USD wallet within 24 hours of review completion.

• Minimum withdrawal: $5.00
• Withdrawals are processed via regulated payment partners
• Nexora deducts no withdrawal fee on standard accounts
• Rejected submissions do not earn payment unless successfully revised and resubmitted
• In the event of suspected fraud, earnings may be held pending investigation

6. Intellectual Property

You retain no ownership of task outputs — all work submitted through the platform is the property of the commissioning business client under the terms of their agreement with Nexora. You grant Nexora a perpetual licence to use anonymised task data for platform quality improvement.

The Nexora name, logo, platform design, and technology are the exclusive property of Nexora Technologies Ltd. You may not reproduce, copy, or use them without written permission.

7. Termination

You may close your account at any time by contacting support@joinnexora.online. Nexora may suspend or terminate your account immediately for violations of these terms. Upon termination, any pending approved earnings will be paid to your registered withdrawal method within 14 business days. Fraudulently obtained earnings will be forfeited.

8. Limitation of Liability

To the maximum extent permitted by Nigerian law, Nexora's total liability to you for any claim arising from your use of the platform shall not exceed the total earnings credited to your account in the 90 days preceding the claim. Nexora is not liable for indirect, consequential, or punitive damages.

9. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved through binding arbitration under the Lagos Court of Arbitration rules, or the courts of Lagos State, Nigeria.

10. Changes to Terms

We may update these terms. Material changes will be notified by email at least 14 days before taking effect. Continued use of the platform after notice constitutes acceptance of the revised terms.

Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit — such as your login session, preferences, and usage behaviour — to improve your experience.

2. Cookies We Use

Category	Purpose	Required?	Duration
Essential	Session management, authentication, security tokens	Yes — cannot be disabled	Session / 30 days
Functional	Language preference, theme selection, task filters	Optional	1 year
Analytics	Page view counts, task conversion rates, error tracking (anonymised)	Optional	90 days
Security	CSRF protection, fraud detection signals	Yes — cannot be disabled	Session

3. Third-Party Cookies

We use the following third-party services that may place cookies:

• Plausible Analytics: Privacy-first, cookieless analytics. No personal data collected.
• Sentry: Error monitoring. Anonymised session data only.
• Supabase: Authentication sessions. Essential for login functionality.

4. Managing Your Cookie Preferences

You can control cookies through:

• Our cookie banner: Shown on first visit. You can change preferences at any time via the "Cookie Settings" link in our footer.
• Your browser settings: Most browsers allow you to block or delete cookies. Note: blocking essential cookies will prevent you from logging in.
• Email request: Contact privacy@joinnexora.online to request deletion of all analytics data associated with your account.

5. Do Not Track

We respect Do Not Track (DNT) browser signals. When DNT is enabled, we disable all optional analytics cookies automatically.

6. Updates to This Policy

We will update this policy if we add or change cookie usage. Changes will be communicated via the platform. Continued use after changes implies acceptance.

Refund Policy

1. For Workers (Earning Users)

Nexora does not charge workers any fees, so there is nothing to refund. Your concerns as a worker are:

Non-payment for completed work

If your task submission is approved and the earnings are not credited to your wallet within 48 hours, contact support@joinnexora.online with your task ID. We will investigate and resolve within 5 business days.

Disputed rejection

If you believe your submission was incorrectly rejected, you have 7 days from the rejection notice to raise a dispute. Submit a detailed appeal to support@joinnexora.online. Our review team will re-evaluate within 5 business days. If the appeal is upheld, your earnings will be credited within 24 hours.

2. For Business Clients

Businesses pre-fund tasks through our escrow system. The following refund conditions apply:

Situation	Refund Eligibility	Timeframe
Task posted but not yet assigned to any worker	Full refund of task fund + platform fee	Within 5 business days
Task partially completed (some workers started)	Partial refund of unassigned portion	Within 7 business days
Task fully completed and approved	No refund (work delivered)	—
Task with systemic quality failure (>50% rejection rate)	Full or partial refund at Nexora's discretion	Within 10 business days
Platform subscription fees	Pro-rated refund if cancelled within 7 days of billing	Within 7 business days

3. How to Request a Refund

To request a refund, email billing@joinnexora.online with:

• Your account email address
• The task ID or invoice number
• The reason for your refund request
• Any supporting evidence (screenshots, task descriptions)

We acknowledge all refund requests within 2 business days and aim to resolve within 10 business days.

4. Fraudulent Earnings

If an investigation confirms that a worker's earnings were obtained fraudulently (via bots, multiple accounts, or fabricated submissions), those earnings are forfeited. In serious cases, Nexora may pursue recovery through legal channels. Businesses are notified if fraudulent completions affect their tasks and compensated appropriately.

5. Currency & Processing

All refunds are issued in USD to the original payment source. Currency conversion losses resulting from exchange rate changes between payment and refund date are the responsibility of the requesting party. Bank or processing fees applied by third-party payment providers are non-refundable.

6. Escalation

If you are unsatisfied with the outcome of a refund decision, you may escalate to our Head of Operations at disputes@joinnexora.online. Escalated disputes are reviewed by a senior team member within 7 business days. Nexora's decision following escalation is final.